Shipping policy

Shipping Policy

We’re so happy you’re here! Below you’ll find everything you need to know about how orders from our shop are shipped.

Processing Time

All orders are processed within 3–5 business days unless otherwise noted (such as for preorders or special releases).

During busy seasons or new book launches, processing times may be slightly longer. We appreciate your patience and support of our small business.

---

Shipping Methods & Delivery Times

Shipping times vary based on your location and the shipping method. Delivery estimates are provided by the carrier and are not guaranteed.

Once your order has shipped, you will receive a confirmation email with tracking information.

---

Shipping Rates

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.

---

Delays

While we do our best to ship orders promptly, we are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside our control.

---

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package is missing, we recommend contacting the shipping carrier directly using your tracking information.

---

Damaged Orders

If your order arrives damaged, please contact us at foalandfawncreative@gmail.com within 48 hours of delivery with photos of the damage and order number. We will work with you to resolve the issue as quickly as possible.

---

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.